Privacy Policy

1. Introduction

33bd ("33bd", "we", "us", "our") is committed to protecting and respecting the privacy of every individual who uses the 33bd online betting and casino platform (the "Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 33bd.

This Policy applies to all users of the Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team. By using the Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein.

This Policy is written in English and English shall be the governing language of interpretation in the event of any ambiguity or dispute regarding its meaning. All communications relating to data privacy will be conducted in English.

2. Data Controller

For the purposes of applicable data protection principles, 33bd acts as the data controller in respect of the personal data of its registered players and platform visitors. As data controller, 33bd determines the purposes for which and the means by which personal data is processed.

If you have any questions about this Policy or wish to exercise your data rights, you may contact us at: [email protected] (plain text — not a clickable link).

3. Data We Collect

33bd collects and processes the following categories of personal data:

3.1 Identity Data

Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as your National Identity Card number or passport number). This data is collected during account registration and KYC (Know Your Customer) verification.

3.2 Contact Data

Mobile telephone number, email address, and city or region of residence within Bangladesh (for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar). This data is used to communicate with you regarding your account and to deliver customer support.

3.3 Financial Data

Payment method identifiers associated with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard; transaction records including deposit and withdrawal amounts denominated in Bangladeshi Taka (BDT); and wallet reference numbers where applicable. Full payment card numbers are never stored by 33bd and are processed exclusively through our PCI-DSS compliant payment gateway partners.

3.4 Gaming & Transactional Data

Records of your betting activity including markets wagered on, stake amounts, outcomes, casino game sessions, slot spins, and bonus usage. This data is used to administer your account, calculate payouts, detect fraudulent activity, and support responsible gaming monitoring.

3.5 Technical Data

IP address, browser type and version, device type and model, operating system, screen resolution, session duration, pages visited, error logs, and login timestamps (recorded in Bangladesh Standard Time, UTC+6). This data is collected automatically when you access the Platform.

3.6 Communications Data

The content of any messages you send to 33bd via live chat, email, or any other channel. Records of communications are retained for quality assurance, staff training, and dispute resolution purposes.

3.7 KYC Document Data

Scanned or photographed copies of government-issued identity documents submitted during the verification process. These documents are stored securely and accessed only by authorised compliance personnel on a need-to-know basis.

4. How We Collect Your Data

33bd collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, placing a bet, contacting customer support, or responding to a survey.
• Automated technologies: Technical data collected automatically as you navigate the Platform, including via cookies, server logs, and similar tracking technologies (see Section 11 on Cookies for full detail).
• Third-party payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and our banking payment partners when you initiate a deposit or withdrawal.
• Identity verification services: Where 33bd engages a third-party KYC or identity verification service provider to validate the documents you submit, that provider may return a verification result and associated metadata to 33bd.

5. How We Use Your Data

33bd uses your personal data for the following purposes:

Purpose	Categories of Data Used
Account registration and management	Identity, Contact
Age and identity verification (KYC)	Identity, KYC Documents
Processing deposits and withdrawals	Financial, Identity
Delivering betting and casino services	Gaming & Transactional, Financial
Fraud detection and prevention	Technical, Financial, Gaming & Transactional
Responsible gaming monitoring	Gaming & Transactional, Contact
Customer support and dispute resolution	Identity, Contact, Communications
Platform security and technical maintenance	Technical
Legal and regulatory compliance	Identity, Financial, KYC Documents
Service communications (account alerts, policy updates)	Contact

33bd does not use your personal data for automated individual decision-making or profiling in a manner that produces legal or similarly significant effects, except where this is strictly necessary for fraud prevention or responsible gaming compliance.

6. Legal Basis for Processing

33bd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 33bd, including account registration, payment processing, and the delivery of betting and casino services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money laundering procedures, and record-keeping mandates.
• Legitimate interests: Processing carried out in the legitimate interests of 33bd, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where 33bd relies on your consent for a specific processing activity (for example, sending you promotional communications), you have the right to withdraw that consent at any time by contacting support.

7. Sharing Your Personal Data

33bd does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners, to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify the documents you submit during the verification process.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive technical session data necessary to deliver their games. These providers are bound by contractual data protection obligations.
• IT and hosting providers: Third-party cloud infrastructure and hosting providers that store Platform data on secured servers under strict confidentiality agreements.
• Legal and regulatory authorities: Where 33bd is required by law, court order, or regulatory authority to disclose personal data, we will comply with that obligation. Where legally permitted, we will notify you of such a disclosure.
• Professional advisors: Lawyers, auditors, and accountants engaged by 33bd on a confidential basis.

8. International Data Transfers

Some of 33bd's service providers and technology partners may be located in countries outside Bangladesh. Where personal data is transferred internationally, 33bd takes steps to ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or equivalent data transfer mechanisms that impose data protection obligations on the recipient.

By using the 33bd Platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh, subject to the safeguards described in this section.

9. Data Retention

33bd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention guidelines apply:

• Account data: Retained for the duration of your account registration and for a period of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• KYC documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for five (5) years from the date of the transaction.
• Communications data: Retained for two (2) years from the date of the communication, unless required for an active dispute or legal proceeding.
• Technical / log data: Typically retained for twelve (12) months from the date of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual.

10. Security Measures

33bd implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the Platform;
• Encryption of sensitive data fields at rest, including identity document references and payment method identifiers;
• Role-based access controls ensuring that only authorised 33bd personnel can access personal data, and only to the extent required for their role;
• Regular internal security audits and vulnerability assessments of Platform infrastructure;
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

While 33bd takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your 33bd account credentials confidential and for logging out of the Platform on shared devices.

11. Cookies and Tracking Technologies

33bd uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you access a website. 33bd uses the following categories of cookies:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, remember your account preferences, and ensure Platform security functions operate correctly.	No — essential for Platform operation
Performance & Analytics	Collect anonymous, aggregated data on how users navigate the Platform to help 33bd identify and resolve usability issues.	Yes — via browser settings
Functional	Remember your display preferences, language settings, and last-visited pages to provide a more personalised experience.	Yes — via browser settings

33bd does not use third-party advertising cookies, retargeting pixels, or behavioural profiling scripts. You may disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use the Platform.

12. Your Data Rights

As a 33bd account holder or Platform visitor, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data 33bd holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected. This right is subject to 33bd's legal retention obligations.
• Right to restriction: You may request that 33bd restricts processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: You may request that 33bd provides your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact 33bd at [email protected]. We will respond to your request within thirty (30) days. In some cases we may need to verify your identity before processing a data rights request.

13. Minors and Age Restriction

If 33bd becomes aware that personal data has been collected from a person under the age of 21, all data associated with that individual will be deleted immediately and the account will be permanently closed. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

14. Third-Party Links and Services

The 33bd Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose game content is embedded within the Platform. While 33bd requires all game providers to maintain appropriate data security standards, 33bd is not responsible for the privacy practices of these third parties in respect of data collected independently through their own systems.

This Policy applies solely to data collected by 33bd through the Platform. 33bd is not responsible for the privacy practices of any external website or service that is not operated by 33bd.

15. Changes to This Privacy Policy

33bd reserves the right to update this Privacy Policy at any time. When material changes are made, 33bd will notify registered account holders by email and/or by displaying a prominent notice on the Platform at least fourteen (14) days before the revised Policy takes effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The effective date at the top of this document will be updated each time the Policy is revised. We encourage you to review this Policy periodically.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 33bd handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Language: English

For responsible gaming concerns, please visit our Responsible Gaming page. For questions about the general terms governing your use of the Platform, please refer to our Terms & Conditions.